Q + A

HauteHot.shop ships to addresses within the U.S. and U.S. Territories addresses. HauteHot.shop ships to P.O. Boxes via United States Postal Service. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Please inquire at Hello@HauteHot.shop

If you need additional help, please do not hesitate to contact our Customer Care Team at Hello@HauteHot.shop. To better assist you, please include your order number and/or mailing address in your inquiry to customer care. A member of our team will be contacting you via email within 24 hours.

Hours of operation:

Monday – Friday: 8 a.m. - 9:30 p.m. CST

Saturday: 9 a.m. – 6 p.m. CST

Haute Hot welcomes your questions or comments regarding your orders at Hello@HauteHot.shop. Once the order is placed you have 10 minutes to make additional changes.

Haute Hot is female founded, female led, and we are inspired by each other in everything we do.  We understand the female figure and we are focused on adjustable silhouettes that forever fit, with all body types in mind. We’ve made it our mission to deliver adjustable lingerie to wear under, outer, anytime.

Our mission is to deliver adjustable lingerie to wear under, outer, and anytime. We offer a range of sizes from XXS to XXL, please refer to our Sizing Chart to find your perfect fit.

Most of the items on HauteHot.shop are created in limited quantities; some items are in higher demand, and we typically do not restock sold out items with a few exceptions. If an item is no longer going to be offered on our website, we will remove the item from the catalog and the site. Please contact us at Hello@HauteHot.shop if you have additional questions regarding sold out item.

Please use our Sizing Chart to find your perfect fit. If you are unsure about your cup size, please refer to the Extended Bra Sizing Chart to find your perfect fit. Additional regulators on adjustable pieces help our lingerie fit, look, and feel just right. 

Haute Hot welcomes your questions or comments regarding your orders at Hello@HauteHot.shop

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Hello@HauteHot.shop. Please note that returns will need to be sent to the following address: 2250 Lion Country Parkway Suite 100, Grand Prairie TX 7505

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return + exchange question at Hello@HauteHot.shop

HauteHot.shop accepts major credit cards (Visa, MasterCard, American Express, Discover, Diners Club) as well as Shop Pay, Apple Pay, Google Pay and Meta Pay. We also accept PayPal, Amazon Pay and Klarna for your convenience.

We currently do ship outside the US.

Absolutely! Please check Account button in top right corner.

We recommend to only hand wash lingerie to keep it in proper condition for as long as possible. Please read care section on each product pages and label sewn into the seam before washing your lingerie. Please visit Lingerie Care tips and recommendations for more information.